Professional Journey

Experience

4++ years of making technology work seamlessly for people across different industries and scales.

Technical Support Associate L1

NTT Data Inc

2025 - Present Current

Managed high-priority technical support for global clients across multiple time zones
Resolved complex infrastructure issues with 95%+ satisfaction rating
Implemented improved ticket triage workflows, reducing response time by 30%
Collaborated with cross-functional teams to deliver enterprise-level solutions
Maintained detailed documentation for common issues and resolution procedures

ServiceNow Active Directory ITIL

IT Support Consultant

Freelance

2021 - 2023

Provided technical support to multiple business clients across various industries
Resolved hardware and software issues with 95% client satisfaction rate
Configured and maintained network infrastructure for small businesses
Delivered training sessions on IT best practices and system usage
Built strong client relationships through clear communication and reliable service

Networking Windows Server Hardware Client Training

ERP Support Intern

Manufacturing Organization

2020 - 2021

Assisted in ERP system maintenance and end-user support
Documented technical procedures and workflow improvements
Collaborated with senior engineers on system optimization projects
Gained foundational knowledge in enterprise business systems
Supported data migration and system integration initiatives

ERP Systems Documentation Data Migration SQL

Toolkit

Technologies & Tools

Windows/Linux Administration

Network Management

ServiceNow & Zendesk

Active Directory

Remote Support Tools

Hardware Troubleshooting

AWS & Azure Basics

Mac Basics

Credentials

Certifications

Open to Opportunities

Looking for My Next Chapter

I'm interested in roles where I can leverage my experience in technical support, infrastructure management, and customer service to make a meaningful impact.

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