Vaishal S

Technical Support Professional

ERP Intern → Freelance IT Support → MNC Professional

Open to work

Coimbatore, Tamilnadu.

4+ Years

Making technology invisible, one solution at a time

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Impact

Reliability, speed, and clear support

I focus on fast resolution, stable systems, and a calm customer experience in high-volume environments.

4++

Years in support

Certifications

Roles

99%+

Customer satisfaction

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What I Do

Core Expertise

Bridging the gap between technology and users with reliable support and clear communication.

Windows/Linux Administration

Network Management

ServiceNow & Zendesk

Active Directory

Remote Support Tools

Hardware Troubleshooting

AWS & Azure Basics

Mac Basics

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4++

Years Experience

Roles

95%+

Satisfaction Rate

Certifications

Career Journey

My Path

Technical Support Associate L1

NTT Data Inc

2025 - Present Current

Managed high-priority technical support for global clients across multiple time zones
Resolved complex infrastructure issues with 95%+ satisfaction rating
Implemented improved ticket triage workflows, reducing response time by 30%
Collaborated with cross-functional teams to deliver enterprise-level solutions
Maintained detailed documentation for common issues and resolution procedures

IT Support Consultant

Freelance

2021 - 2023

Provided technical support to multiple business clients across various industries
Resolved hardware and software issues with 95% client satisfaction rate
Configured and maintained network infrastructure for small businesses
Delivered training sessions on IT best practices and system usage
Built strong client relationships through clear communication and reliable service

ERP Support Intern

Manufacturing Organization

2020 - 2021

Assisted in ERP system maintenance and end-user support
Documented technical procedures and workflow improvements
Collaborated with senior engineers on system optimization projects
Gained foundational knowledge in enterprise business systems
Supported data migration and system integration initiatives

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Let's Work Together

Looking for a reliable IT professional who communicates clearly and delivers results? Let's connect.

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