Vaishal S - Resume

Professional Summary

Making technology invisible, one solution at a time

Professional Experience

Technical Support Associate L1 - NTT Data Inc

2025 - Present

Managed high-priority technical support for global clients across multiple time zones
Resolved complex infrastructure issues with 95%+ satisfaction rating
Implemented improved ticket triage workflows, reducing response time by 30%
Collaborated with cross-functional teams to deliver enterprise-level solutions
Maintained detailed documentation for common issues and resolution procedures

Technologies: ServiceNow, Active Directory, ITIL

IT Support Consultant - Freelance

2021 - 2023

Provided technical support to multiple business clients across various industries
Resolved hardware and software issues with 95% client satisfaction rate
Configured and maintained network infrastructure for small businesses
Delivered training sessions on IT best practices and system usage
Built strong client relationships through clear communication and reliable service

Technologies: Networking, Windows Server, Hardware, Client Training

ERP Support Intern - Manufacturing Organization

2020 - 2021

Assisted in ERP system maintenance and end-user support
Documented technical procedures and workflow improvements
Collaborated with senior engineers on system optimization projects
Gained foundational knowledge in enterprise business systems
Supported data migration and system integration initiatives

Technologies: ERP Systems, Documentation, Data Migration, SQL

Key Projects

SpendArc

Created a secure expense tracking system capable of parsing global bank statements and normalizing transactions with stable, reproducible IDs. Designed for accuracy, transparency, and user-controlled approvals.

Technical Skills

Windows/Linux Administration, Network Management, ServiceNow & Zendesk, Active Directory, Remote Support Tools, Hardware Troubleshooting, AWS & Azure Basics, Mac Basics

Tools & Technologies

LogMeIn, AnyDesk, Citrix Workspace, Uptime Kuma, Docker, Proxmox, VirtualBox, Hyper-V, Okta, Active Directory, Specops, Active Roles Console, Tailscale, OpenVPN, GlobalProtect, Sophos Firewall, GitHub, VS Code, Cloudflare, Brevo, ServiceNow, Zendesk, Snipe-IT, Google Workspace, Microsoft 365, Slack, HIS ERP, Effitrac ERP, Windows, Windows Server, Linux, docker

Education

B.Com

Rathinam college of arts and sciencce - Bachelor of Commerce (2017-2020)

M.Com

Rathinam college of arts and sciencce - Master of Commerce (2020 - 2022)