Vaishal S

• Managed high-priority technical support for global clients across multiple time zones
• Resolved complex infrastructure issues with 95%+ satisfaction rating
• Implemented improved ticket triage workflows, reducing response time by 30%
• Collaborated with cross-functional teams to deliver enterprise-level solutions
• Maintained detailed documentation for common issues and resolution procedures

Technologies: ServiceNow, Azure, Active Directory, ITIL

• Provided technical support to multiple business clients across various industries
• Resolved hardware and software issues with 95% client satisfaction rate
• Configured and maintained network infrastructure for small businesses
• Delivered training sessions on IT best practices and system usage
• Built strong client relationships through clear communication and reliable service

Technologies: Networking, Windows Server, Hardware, Client Training

• Assisted in ERP system maintenance and end-user support
• Documented technical procedures and workflow improvements
• Collaborated with senior engineers on system optimization projects
• Gained foundational knowledge in enterprise business systems
• Supported data migration and system integration initiatives

Technologies: ERP Systems, Documentation, Data Migration, SQL

Complete redesign and implementation of network infrastructure for a small business, improving reliability by 99.5% uptime.

• Network Design
• Security Implementation
• Documentation

Impact: 99.5% uptime achieved

Streamlined ticket triage and escalation workflows, resulting in 30% faster response times and improved client satisfaction.

• Workflow Design
• SLA Management
• Reporting

Impact: 30% faster response

Developed and delivered comprehensive training materials for end-users, reducing recurring support tickets by 40%.

• Content Creation
• User Training
• Knowledge Base

Impact: 40% fewer tickets

Implemented secure remote support solutions for distributed teams, enabling seamless troubleshooting across locations.

• Remote Access
• Security
• Monitoring

Impact: 24/7 support coverage

Bachelor of Technology

Engineering College - Information Technology (2020)